Custom software development and AI implementation.
For organisations that want a system built and working inside their real processes, systems and data, not in a demo. A technology project, an AI deployment, or both.
From ideation through design, development and delivery. We build against a written list of what the system is supposed to do, and we keep the evidence that it does.
What is included
- Design and developmentThe system designed and built with milestones agreed in writing.
- IntegrationsConnected to the systems you already run, so the work lands where your team already looks.
- AI agents and workflow automationAgent set-ups, MCP servers and connectors built and configured for your environment.
- Deployment of selected toolsChosen tools put into your workflows with access, data and permissions set up properly.
- Acceptance testingTested against the agreed list before go-live, with a record of what passed and what did not.
- Training and hand-overFor the people who will use and supervise the system, with documentation your team can maintain.
You get a working system, an acceptance record, and a team that knows how to run it.
Who it is for
- Companies with a plan and no one to build itYou know what you need and want it delivered.
- Teams with a pilot that never reached productionThe demo worked; the real process, data and permissions did not.
- Organisations adding AI to an existing systemYou want it integrated, tested and supervised, not bolted on.
- In-house teams that need extra capacityWe work alongside your developers or your existing supplier.
Sectors
Each sector has its own regulation, systems and first safe process. These are the ones we know and deliver in, with our partners. All sectors
- BankingKYC and re-KYC processing, reconciliations and service desks connected to core banking, with DORA, GDPR and the EU AI Act as design input.
- Non-banking financial servicesLending, leasing, payments and wealth: document intake and checks, servicing communications and exception handling.
- InsuranceClaims intake and document processing, policy servicing and payout workflows with audit trails.
- TelecomNOC incident triage and runbook execution, and care agents that act rather than only answer.
- Healthcare & care providersAdministrative work first: referrals, scheduling and staff self-service. Data stays in the clinical system; a person signs.
- Legal & professional servicesIntake, document triage and matter summaries behind a one-page AI policy the tools enforce.
- Manufacturing & logisticsOrder-to-cash and procure-to-pay exceptions, maintenance ticket triage and shop-floor IT support.
How an engagement runs
Scope
A short call, then a written list of what the system must do. That list becomes the acceptance test.
Design
Architecture, integrations, data and permissions agreed before development starts.
Build
Development in milestones you can see, against the agreed list.
Accept and hand over
Acceptance tests, go-live, training, and a hand-over to your team or to our support line.
Independence
Advice is only worth something if the adviser has nothing to sell you on the side. Three rules, the same on every engagement.
- No rated company pays for its rating.Hlido also runs an independent AI review desk. Its reviews, scores and re-tests are free and cannot be bought, sped up or removed. The practice is paid only by the organisation doing the work with us.
- Advisory work never changes a verdict.If a tool we have tested comes up in your project, you get the published evidence and our reading of it. A score does not move because someone is paying to hear it.
- Relationships are disclosed.Where we work with a company whose product is on the record, the record says so. See the conflict-of-interest policy.
Questions
- Do you build software that has no AI in it?Yes. Hlido delivers standalone technology projects with or without AI. AI is used where it earns its place.
- How do we know the system works before go-live?Every project starts with a written list of what the system must do. Acceptance tests are run against that list before go-live, and you receive the record of what passed and what did not.
- Can you work with our in-house team or existing supplier?Yes. We can deliver the whole system, one part of it, or work alongside the people you already have, and we hand over in a form your team can maintain.
- How is the work priced?Every engagement is scoped and quoted per engagement, in writing, before work starts. There is no charge for the first conversation.
Start a conversation
Tell us what you are trying to do.
One message is enough: your organisation, the decision or problem in front of you, and how you would like to talk. You will hear back from a person, usually within one working day.
Scoped and quoted per engagement, in writing, before work starts.
Related services
- Technology consultingTechnology strategy and roadmap, architecture, build-versus-buy, vendor selection and fractional technology leadership for a project or a growing company.
- Application support & maintenancePost-production support for systems and AI tools: fixes and improvements, monitoring and re-tests, incident watch, periodic cost reviews and hands-on help.
- IT operations automationAgentic service desks for IT, HR and finance, IT operations automation, RPA, intelligent document processing and conversational AI, delivered with channel partner AutomationEdge.