IT operations automation and AI transformation.
Delivered with our channel partner AutomationEdge
For organisations that want AI to resolve real operational work in IT, HR, finance and customer operations, without replacing the systems they already run.
Hlido scopes the transformation and stays accountable for it. The automation is delivered on the AutomationEdge agentic automation platform through our channel partnership. One engagement, one point of contact, and every result written back to your system of record.
What is included
- Agentic service desksIT, HR and finance requests resolved end to end on the channel your people already use, with a clean hand-off to a person for the exceptions.
- IT operations automationIncident triage, runbook execution, patching, restarts and access requests on top of ServiceNow, BMC, ManageEngine, Jira and your monitoring stack.
- Robotic process automation (RPA)Back-office work such as onboarding, reconciliations, claims and invoice handling.
- Intelligent document processingDocuments read, checked and routed, with a person approving above an agreed threshold.
- Conversational AIFor customers and employees, with EU AI Act Article 50 disclosure designed in from the first message.
- Integration through pre-built connectorsCore banking, insurance, healthcare and HR systems connected by configuration rather than a custom integration project.
You get automation that runs on the systems you already have, with a person deciding above an agreed threshold and autonomy extended only on evidence.
Who it is for
- IT operations and service desk leadsTicket volume grows faster than the team, and most requests are repeatable.
- Shared-service and back-office leadersOnboarding, reconciliations or claims move by hand between systems.
- HR and finance operationsEmployees wait days for answers that follow a fixed rule.
- Regulated organisationsYou need an audit trail and a human decision point, not a black box.
Sectors
Each sector has its own regulation, systems and first safe process. These are the ones we know and deliver in, with our partners. All sectors
- BankingKYC and re-KYC processing, reconciliations and service desks connected to core banking, with DORA, GDPR and the EU AI Act as design input.
- Non-banking financial servicesLending, leasing, payments and wealth: document intake and checks, servicing communications and exception handling.
- InsuranceClaims intake and document processing, policy servicing and payout workflows with audit trails.
- TelecomNOC incident triage and runbook execution, and care agents that act rather than only answer.
- Healthcare & care providersAdministrative work first: referrals, scheduling and staff self-service. Data stays in the clinical system; a person signs.
- Manufacturing & logisticsOrder-to-cash and procure-to-pay exceptions, maintenance ticket triage and shop-floor IT support.
How an engagement runs
Scope
A short call about the operation and the first process worth automating.
Pick the first safe process
One process with clear rules, measurable volume and a person who signs off the exceptions.
Configure and connect
Built on the platform, connected to your systems of record, tested against agreed outcomes.
Extend on evidence
Autonomy is earned per process with measured results, then extended to the next one.
Independence
Advice is only worth something if the adviser has nothing to sell you on the side. Three rules, the same on every engagement.
- No rated company pays for its rating.Hlido also runs an independent AI review desk. Its reviews, scores and re-tests are free and cannot be bought, sped up or removed. The practice is paid only by the organisation doing the work with us.
- Advisory work never changes a verdict.If a tool we have tested comes up in your project, you get the published evidence and our reading of it. A score does not move because someone is paying to hear it.
- Relationships are disclosed.Where we work with a company whose product is on the record, the record says so. See the conflict-of-interest policy.
Questions
- Do we have to replace ServiceNow or our other systems?No. The automation runs on top of the systems you already use, and every result is written back to your system of record. Nothing gets replaced.
- Who delivers the work?Hlido scopes the transformation and stays accountable for it. The automation is delivered on the AutomationEdge agentic automation platform through our channel partnership. You keep one engagement and one point of contact.
- What is IT operations automation?Software that handles routine IT operations work, such as triaging incidents, running runbooks, patching, restarting services and fulfilling access requests, so that people handle the exceptions.
- How is the work priced?Every engagement is scoped and quoted per engagement, in writing, before work starts. There is no charge for the first conversation.
Start a conversation
Tell us what you are trying to do.
One message is enough: your organisation, the decision or problem in front of you, and how you would like to talk. You will hear back from a person, usually within one working day.
Scoped and quoted per engagement, in writing, before work starts.
Related services
- AI consultingAI readiness assessment, use-case selection, tool and vendor choice from independently tested evidence, build-versus-buy and total cost of running.
- Software development & AI implementationDesign, development and delivery of custom software and AI systems: integrations, AI agents and workflow automation, acceptance testing before go-live, training and hand-over.
- Application support & maintenancePost-production support for systems and AI tools: fixes and improvements, monitoring and re-tests, incident watch, periodic cost reviews and hands-on help.